Help Center

You can pay for your order using credit cards (VISA, Mastercard, American Express) or Paypal. In India, you can also use your credit or debit cards, net banking, payment wallets, UPI and EMI. We also provide Cash-On-Delivery payment option in most pin-codes across India. COD facility is available only in India.

Charges will be displayed at the currency of your choice, but the transaction will be completed in Indian Rupees based on the latest exchange rate. 

You may receive a confirmation call from us when you place an order using the Cash-on-delivery method. We request you to kindly answer the call otherwise your order will not be confirmed. 

If your payment transaction fails, please contact our Customer Service immediately at care@cyahi.com

Within India, there is free shipping on orders above Rs. 5,000. For orders below Rs. 5,000, there is a standard shipping fee of Rs. 199.

Currently we are shipping internationally to select markets. In case you don't see your country in the list below, send us an email to care@cyahi.com so we can assist you with the order.

We are currently serving these markets:

India, USA, UK, Germany, Spain, France, Italy, Singapore, Malaysia, UAE, Saudi Arabia, Lebanon, Bahrain, Egypt, Jordan, Kuwait, Oman and Qatar. 

Import duties may be levied by your local government, which shall be borne by the customer while receiving the package. Import duties are subject to local government regulation, and cannot be charged at the time of placing the order. 

All our products are made to order, and normal processing time is 12-14 days, post which delivery is completed within 3-4 working days in major cities via reputed courier companies. Cyahi is not responsible for service transit time. Delivery time to the end user is subject to factors beyond our control ("Force Majeure Event") including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. 

Estimated time for delivery during festival and sale season may go up to 10-15 days.

You will get an order confirmation email shortly after you place the order. If you do not get the order confirmation email, please get in touch with us immediately at care@cyahi.com.

Login to your account on www.cyahi.com . Go to the My Account, and head over to the Orders Section to check your order status.

Once your order is shipped, you will receive an email with the tracking link. You can track your order via this link.

As all products are made to order, please provide your order number and reason for cancellation for us to process your cancellation request within 12 hours of placing the order. Please email the details to care@cyahi.com. 

Gift cards are transferrable, but not refundable. You can share the gift card codes with your friends and family to be used.

We offer change or modification on orders once payment is made for them (within 24 hrs) by asking customers to get in touch with Customer Care at care@cyahi.com. Please provide your order number and the items that need to be modified or changed in your order. 

Once your order has been cancelled, we will immediately process the refund. Your refund will be in the form of Store Credits, which can be used for any of your subsequent purchases with us at any convenient time. There is a cancellation fee of 5% in case of refund request to original method of payment. 

• No cancellations can be processed for those products are purchased during special occasions like Sale, End Of Season Sale, Stock Clearance, New Year's, Diwali, Christmas and Valentine's Day etc. These are limited occasion offers and therefore cancellations, exchanges or refunds are not possible. The same policy applies to any product purchased by applying a coupon code.
• Cancellations on customized products and designs, and digital products (gift cards, etc.) are not be possible due to the nature of these products. 
• In case of receipt of damaged or defective items, please report it to our Customer Care team. The request will, however, be serviced once our warehouse has received the item. This should be reported within 15 days of receipt of the products.
• International orders are not eligible for cancellations or exchanges due to import and export duty regulations. 

At Cyahi we process only exchanges/replacements and no direct refunds. Permitting the availability of inventory, exchanges can be processed up to 15 days from the date of purchase. If you wish to return or exchange an item for any reason, please login to your account and head over to the Orders section and request a return or exchange. The returned product should be unused, and in its original packaging and condition. 

Please read item descriptions carefully. All product features, sizing details are mentioned on the item page. Due to differently calibrated screens, colors may vary from the actual product. Images are for representation only, all product descriptions are mentioned under Product Details of every product. Product use case may vary from person to person and cannot be defined or restricted.

Return shipping costs are borne by the customer. Exchanges, if approved, will be processed only once.

Products purchased during a sale, or using a promo code are not eligible for returns. Pre-orders, and limited edition products are also not eligible for a refund.

In case of any exchange or return request, please connect with us within 15 days from date of delivery by email on care@cyahi.com along with your order number, reason for return and images of the product. If your return request is approved, please ship the item to the address mentioned below. Items shipped back for return and/or exchange must be unused and sent back in the package it was shipped to you in. Damaged products received at our end will not be eligible for return. Return shipping costs are borne by the customer. 

Step 1 Login to My Account, head over to the Orders Section, you will see a “Return“ Button beside all eligible orders. 

Step 2 Once your returns request is approved, we will send you an email authorizing a return. Please print a copy of the email and attach it to the return shipment. We must receive the package within 10 days of us sending the authorizing email. 

Step 3 After receiving the package and inspection, once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace the product. If the product is not available, we will issue a store credit in the appropriate amount. Your returns issue will be closed within 10 days of our receiving the return package from you.

For all orders, an online store credit with Cyahi is provided. Shipping charges and Government taxes are not eligible for a refund or store credit.

• The final decision on whether a returned item will be approved or rejected lies completely with Cyahi. 
• All items sold during a sale period, end of season sale, clearance sale, or special occasion are not eligible for any return or exchange. Such products are sold as final sale and sold as-is. 
• Any item(s) purchased by applying a coupon code or discount code are not eligible for a return. 
• The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you. 
• The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you. 
• Products in sets cannot be returned individually. 
• Please note that the products might look different from the ones you see on the website and there might be some variation in colour and texture.
• International orders are not eligible for a return or refund.

Once you receive the return authorization, a retutn address will be shared over email.